At StayElf, we’re always listening to our hotel partners and building features that make operations smoother and guest experiences better. We’re excited to announce a major upgrade to our direct booking engine:
✅ Instant WhatsApp & SMS notifications for both guests and hotel staff
✅ Automated pre-arrival and post-stay messages via email, SMS, and WhatsApp
These new tools help hotels stay connected with guests throughout their journey — while reducing manual work at the front desk.
📲 Instant Booking Notifications via WhatsApp & SMS
Until now, booking confirmations were only sent via email to the hotel and guest. But email can sometimes get missed or delayed — especially in high-traffic inboxes.
That’s why we’ve now added real-time WhatsApp and SMS notifications as part of your booking flow.
How it works:
- 🏨 Front office admins receive an instant WhatsApp/SMS alert the moment a guest books a room
- 👤 Guests also receive a confirmation message on WhatsApp and SMS with booking details and hotel info
It’s fast, direct, and ensures no booking is ever missed.
🔁 Pre-Check-In & Post-Check-Out Automation
We’ve also added powerful pre-arrival and post-stay messaging tools to help you engage with guests beyond just the booking.
You can now automatically:
- ✉️ Send reminder messages 1 day before check-in
- 🙏 Send a thank-you message after check-out
- 🌟 Share a review link to collect guest feedback
- 🎉 Schedule promotional offers or upsells during the stay
These messages can be sent via Email, WhatsApp, or SMS — fully automated and customizable to your brand tone.
Why This Matters for Your Hotel
- 📈 Improve guest satisfaction with timely, clear communication
- 💼 Reduce no-shows and confusion at check-in
- 🧠 Automate routine messages and save staff time
- 🌟 Boost your online reputation with more post-stay reviews
- 🤝 Build stronger guest relationships for repeat bookings
Ready to Enable It?
This new feature is now live for all partner hotels using our direct booking engine.
📩 Need help setting up your notifications?
Email us at [email protected] — we’ll get you started in minutes.
